SharePoint Infrastructure Engineer

Company Name:
Salary period: Annual
Additional classifications: Engineering
Job Summary:
The SharePoint Technical Specialist has responsibilities within a team of Level 3 SharePoint Operations and engineering staff that engineer and support mission critical SharePoint Applications across a range of business portfolios. This individual will support the end-to-end aspects of services under their remit including but not limited to service engineering, L3 break/fix support and definition of standards. Other responsibilities include ensuring stability for application platforms and/or services under their responsibility including resolution of incidents and problems, maintenance and support, application platform change control, and automation of processes and procedures. This individual will work closely with other teams within EY to drive technology standards and consistency across IT Services.
Essential Functions of the Job:
ΓΆΒ ΒΆ Participate in the co-design of business line applications to enable optimum performance within service infrastructure
ΓΆΒ ΒΆ Execution of process engineering and operational improvement initiatives including automation tooling
ΓΆΒ ΒΆ Input into service life cycle and service levels including development of service technology roadmaps
ΓΆΒ ΒΆ Provide input into product selection and standards, design, and certification
ΓΆΒ ΒΆ Resolve and act as escalation and coordination point for L3 and L4 incidents and problems related to affected services
ΓΆΒ ΒΆ Root cause analysis and service improvement solutions
ΓΆΒ ΒΆ Execution of application and/or platform changes, releases, and service requests in supported environments.
ΓΆΒ ΒΆ Execution of application environment tasks as required for incident resolution
ΓΆΒ ΒΆ Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents.
ΓΆΒ ΒΆ Respond to automated alerts on the health of systems.
ΓΆΒ ΒΆ Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments.
ΓΆΒ ΒΆ Performing audits and analysis of application environments for the purpose of ensuring proper configuration management and consistency.
ΓΆΒ ΒΆ Identifying dependencies and pre-requisites for the solution and validation of non-functional attributes of the application environment design.
ΓΆΒ ΒΆ Integrating new infrastructure services based on designs, and participating in automation, consolidation, and centralization projects.
ΓΆΒ ΒΆ Adhere to E&Y; and ITIL guidelines for Incident, Problem, and Change Management
ΓΆΒ ΒΆ Ensures all work is carried out and documented in accordance with required standards, methods and procedures.
Analytical/Decision Making Responsibilities:
ΓΆΒ ΒΆ Selects appropriately from applicable standards, methods, tools and applications and use accordingly.
ΓΆΒ ΒΆ Ability to work well within a multi-disciplinary team structure, but also independently
ΓΆΒ ΒΆ Ability to work with 3rd party vendors (i.e. Microsoft) for escalation of issues
ΓΆΒ ΒΆ Demonstrates analytical and systematic approach to problem solving.
ΓΆΒ ΒΆ Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences.
ΓΆΒ ΒΆ Is able to plan, schedule and monitor work activities in order to meet time and quality targets.
ΓΆΒ ΒΆ Is able to absorb rapidly new technical information, business acumen, and apply it effectively.
ΓΆΒ ΒΆ Good appreciation of wider field of information systems, its use in relevant employment areas and how it relates to the business activities of the employer or client.
Job Requirements:
Knowledge & Skills Requirements:
ΓΆΒ ΒΆ Demonstrable intermediate to advanced knowledge of Microsoft SharePoint 2013/2010 in an enterprise environment
ΓΆΒ ΒΆ Demonstrable intermediate to advanced knowledge of Microsoft IIS 7/8
ΓΆΒ ΒΆ Understanding of relational databases i.e MSSQL within the context of SharePoint
ΓΆΒ ΒΆ Demonstrable intermediate to advanced knowledge of Windows 2008/2012 server O/S and Active Directory
ΓΆΒ ΒΆ Understanding of SharePoint Search / FAST Search
ΓΆΒ ΒΆ Experience administering and supporting Sharepoint 2013 Request Management Server.
ΓΆΒ ΒΆ In depth understanding of networking/LAN/WAN/DMZ concepts
ΓΆΒ ΒΆ Understanding of n-Tier application environments in complex or enterprise level environments
ΓΆΒ ΒΆ Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc.
Desired Experience:
ΓΆΒ ΒΆ Experience implementing and supporting SharePoint in mixed on-prem and cloud environments (O365)
ΓΆΒ ΒΆ Experience with MS PowerShell scripting a plus
ΓΆΒ ΒΆ Knowledge of SharePoint 3rd party tools to enhance functionality
ΓΆΒ ΒΆ Understanding of various application, authentication (Kerberos) i.e. SSL, SOAP, LDAP, etc.
ΓΆΒ ΒΆ Experience integrating internal and public/ internet facing applications
ΓΆΒ ΒΆ Experience monitoring server capacity and processes to ensure maximum availability
ΓΆΒ ΒΆ Familiarity with scheduled jobs and job monitoring tools such as Control-M
ΓΆΒ ΒΆ Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments
ΓΆΒ ΒΆ Conceptual understanding of peripheral hardware such as load balancers, WAN optimizers, etc.
ΓΆΒ ΒΆ Experience with performance monitoring tools and analysis i.e. MS PerfMon
ΓΆΒ ΒΆ A Bachelor's degree in Computer Science or a related discipline, or equivalent work experience
Certification Requirements:
MCSE/MCITP Certification Desired
ITIL Foundation Certification

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