GAP Program Manager
Company Name:
Arca24.com
Salary period: Annual
Job
Summary:
The GAP Program Manager is responsible for the overall delivery of the Global Account Provisioning Program to schedule, budget, and quality. The role requires mastery of the technical knowledge of program/project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. The program manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers.
Essential Functions of the Job:
Successfully execute the overall program to agreed schedule, budget and scope
Ensure project managers are performing the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
Plan the program and associated projects based on a defined need - results in detailed scope/budget/schedule baseline
Monitor and control the work to ensure that the overall program remains on track and in control
Plan for and manage change
Reports on variances to the approved program baseline
Open and close projects as needed within the program, ensure formalized acceptance of the project results and manage program and project resources accordingly
Interface and communicate with project teams, management and stakeholders
Manage work and resources to enable successful and timely completion of all projects within the program
Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
Delivery of projects aligned to overall business and technology strategies and architectures
Work within defined governance processes
Manage external contracts and suppliers where required
Support development of business cases with the customer team including leading on the solutions estimate
Develop objectives, phasing and content of the projects to deliver on the business case benefits, budget and timescales
Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program
Ensures that quality program and project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
Analytical/Decision Making
Responsibilities:
Monitors and manages the program to ensure project activities are occurring as planned - scope, budget and schedule - manages variances
Proactively identify risks and issues on the program - providing guidance and leading the team to develop risk management and issues management plans
Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
Develop and manage plans to address program strengths, weaknesses, opportunities and threats
Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
Demonstrate business analytics to manage and meet sponsor and customer needs
Provide leadership and guidance to all program team members.
Remove roadblocks from projects to help clear the path for timely and successful project delivery
Supervision
Responsibilities:
Direct supervision provided by an experienced Solution Delivery Manager on a weekly or as needed basis
The program manager is expected to act independently to deliver program to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
The program manager leads project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress
The program manager coaches, mentors and supports less experienced project managers
Requirements
Knowledge and Skills Requirements:
Experience of managing IT programs and projects with personal accountability for delivering to time and cost for large, complex projects typically up to $10m in value and 18 to 36 months in duration
Mastery of program and project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)
Track record of customer focus, based on openness, trust, and delivering on promises
Extensive experience of delivery that includes the use of supplier and off-shore resources
Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
Management skills to manage one or more large, complex projects simultaneously
IT background with experience across the systems development life cycle with experience in all project phases - plan, initiate, elaborate, design, build, test, implement.
Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
Strong communication and interpersonal skills (includes negotiation)
Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
Leader in the use of IT methodologies, processes and standards for program and project management
Experience:
15 to 20 years in a corporate IT environment
7 to 15 years experience in project management
Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)
Work experience in a professional services industry, preferred
Significant work experience leading infrastructure, network, security, and/or software development projects
Education:
A degree in Computer Science or a related discipline; or equivalent work experience
Certification Requirements
Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
Familiarity with ITIL v2 or 3 would be advantageous
Other Requirements:
National and international travel may be required
Must have extensive knowledge Identity and Access Management and have significant experience in delivering projects in these technical areas.
Experience with Agile and Scrum methodologiesEstimated Salary: $20 to $28 per hour based on qualifications.
Arca24.com
Salary period: Annual
Job
Summary:
The GAP Program Manager is responsible for the overall delivery of the Global Account Provisioning Program to schedule, budget, and quality. The role requires mastery of the technical knowledge of program/project management inter-related process stages i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management. Proficiency in related processes such as portfolio management, program management, methods and tools and quality assurance is also required. The program manager must have excellent stakeholder relationship management skills to successfully lead and manage the project team and project stakeholders, and have expertise recognized and requested by customers.
Essential Functions of the Job:
Successfully execute the overall program to agreed schedule, budget and scope
Ensure project managers are performing the relevant project management processes - i.e. initiate, plan, execute, monitor and control and close, and the supporting processes e.g. scope, cost, time, issue, risk, resource, communication, stakeholder management
Plan the program and associated projects based on a defined need - results in detailed scope/budget/schedule baseline
Monitor and control the work to ensure that the overall program remains on track and in control
Plan for and manage change
Reports on variances to the approved program baseline
Open and close projects as needed within the program, ensure formalized acceptance of the project results and manage program and project resources accordingly
Interface and communicate with project teams, management and stakeholders
Manage work and resources to enable successful and timely completion of all projects within the program
Performs gate reviews and quality assurance reviews with all aspects of IT organization and business sponsors
Delivery of projects aligned to overall business and technology strategies and architectures
Work within defined governance processes
Manage external contracts and suppliers where required
Support development of business cases with the customer team including leading on the solutions estimate
Develop objectives, phasing and content of the projects to deliver on the business case benefits, budget and timescales
Manage to the objectives and plan by thorough risk, issue and change management across both business and IT parts of the program
Ensures that quality program and project standards are met as prescribed by IT Services through the effective implementation or use of approved processes, methodologies and deliverables
Analytical/Decision Making
Responsibilities:
Monitors and manages the program to ensure project activities are occurring as planned - scope, budget and schedule - manages variances
Proactively identify risks and issues on the program - providing guidance and leading the team to develop risk management and issues management plans
Identifies potential points of contention for missed deliverables; creates and implements strategy to mitigate shortfalls in timeline and budget
Anticipates problems before they occur; defines the problem or risk; identifies possible causes; works with team to identify solutions; selects and implements most appropriate solution
Develop and manage plans to address program strengths, weaknesses, opportunities and threats
Analytical skills and problem solving skills needed to manage multiple factors on a program simultaneously
Demonstrate business analytics to manage and meet sponsor and customer needs
Provide leadership and guidance to all program team members.
Remove roadblocks from projects to help clear the path for timely and successful project delivery
Supervision
Responsibilities:
Direct supervision provided by an experienced Solution Delivery Manager on a weekly or as needed basis
The program manager is expected to act independently to deliver program to schedule, budget and scope; support provided as required and requested, and is self-driven and motivated
The program manager leads project teams consisting of cross functional, global, and virtual groups; directly supervises staff; assigns responsibility to members; monitors progress
The program manager coaches, mentors and supports less experienced project managers
Requirements
Knowledge and Skills Requirements:
Experience of managing IT programs and projects with personal accountability for delivering to time and cost for large, complex projects typically up to $10m in value and 18 to 36 months in duration
Mastery of program and project management methodology, tools and templates (includes project planning, schedule development, scope management and cost management)
Track record of customer focus, based on openness, trust, and delivering on promises
Extensive experience of delivery that includes the use of supplier and off-shore resources
Experienced in managing to contract; ensuring clients and suppliers alike perform in accordance with original agreement
Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
Management skills to manage one or more large, complex projects simultaneously
IT background with experience across the systems development life cycle with experience in all project phases - plan, initiate, elaborate, design, build, test, implement.
Knowledge and use of industry-standard project methods, tools and techniques e.g. RAIDS, budget, communication
Strong team working skills across matrixed client, supplier and geographically dispersed virtual teams
Strong communication and interpersonal skills (includes negotiation)
Excellent written and verbal communication skills - must be able to communicate fluently in English both verbally and in writing
Leader in the use of IT methodologies, processes and standards for program and project management
Experience:
15 to 20 years in a corporate IT environment
7 to 15 years experience in project management
Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)
Work experience in a professional services industry, preferred
Significant work experience leading infrastructure, network, security, and/or software development projects
Education:
A degree in Computer Science or a related discipline; or equivalent work experience
Certification Requirements
Project management certification is preferred (PMI/CAPM or PMP, PRINCE2)
Familiarity with ITIL v2 or 3 would be advantageous
Other Requirements:
National and international travel may be required
Must have extensive knowledge Identity and Access Management and have significant experience in delivering projects in these technical areas.
Experience with Agile and Scrum methodologiesEstimated Salary: $20 to $28 per hour based on qualifications.
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