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Project Based Benefits Service Center Representative

Company Name:
Xerox Business Services, LLC
Xerox is the world's leading enterprise for business process and document management. Its
services
, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices.
If you meet the requirements of this
position
and want to work for a world-class company with a great marketplace reputation, apply today.
APPLY: https://xerox.taleo.net/careersection/acs_external_career+site/jobdetail.ftl?lang=en&job=14007118&src=JB-10041
This is a Project Based Role - up to 6 months in duration
MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 8 AM- 8 PM M-F

job
Responsibilities
Using a computerized system, responds to customer inquiries in a call center environment.
May perform one or more of the following:
Answer and respond to incoming calls from employees and former employees with questions about their benefits, payroll and possibly learning center.
Provide information and resolve any issues pertaining to these calls in a timely, courteous and professional manner
Perform, track and log all transactions performed related to Human Resources and/or Benefits processes.
Follow up on outstanding issues to ensure resolution, keep the customer informed on the status of research, close out case when complete.
Notify Technical Analyst and Team
manager
of potential or recurring problems regarding issues and provide mitigation suggestions.
Understand, apply and communicate conceptual elements of Benefits and/or Human Resources rules, regulations and help other team members as requested.
Handle confidential information with sensitivity and discretion in accordance with Data Privacy requirements.
Adhere to scheduled phone time during shift and remain flexible to support unanticipated
events
that drive volume.
Flexibility to support peak volume events throughout the year.
Respond to customer inquiries via email from the "Contact Us" feature (as defined by client team).
Attend all departmental meetings and training
classes
as required.
All other duties as assigned.

Essential Skills/Knowledge
Prefer a minimum of 1 years of call center experience.
At least 1 year customer service experience.
Benefits, human resources, insurance vendor or payroll experience, a plus
Bilingual (Spanish/English), a plus.
Proven ability to work independently in a team setting using established processes. Instructions required on new assignments only. Works under close supervision.
Follow established procedures on routine work, requires instructions only on new assignments.
Strong
computer
skills with the ability to navigate multiple software applications at once to provide a positive customer experience.
Ability to handle multiple tasks and prioritize while working in fast paced call center environment
Excellent written and verbal communication skills required with an emphasis on customer service. This includes speaking with confidence, being clear and concise when interacting with customers, and providing information to a customer in a way that is easily understood.

Education
High school diploma or equivalent
Bachelor's degree or some college course work, preferred

This is a Project Based Role - up to 6 months in duration
MUST BE AVAILABLE TO WORK ANY 8 HOUR SHIFT between the hours of 8 AM- 8 PM M-F

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by sending an e-mail to .

#A3
Virtual/
work from home
? No

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